Politique de remboursement

Last Updated: 08/28/2026

 

At Encouraging the Truth, we want you to feel good about what you order. If something is not right with your purchase, this policy explains how return and refund requests are handled and what you should do if an item arrives damaged, incorrect, or otherwise requires attention.

 

Return Eligibility

 

To request a return, please contact Encouraging the Truth within [] of receiving your order.

Unless otherwise stated for a particular item, products submitted for return should generally be:

  • Unused, unworn, and in their original condition
  • Free from damage, stains, odors, or signs of use
  • Returned with original tags, packaging, or accessories when applicable
  • Accompanied by proof of purchase or relevant order information

 

Please contact us before sending an item back so we can review your request and provide applicable return instructions.

 

Items That May Not Be Returnable

 

For health, hygiene, safety, customization, or other product-specific reasons, certain products may not qualify for return.

Depending on the item, exclusions may include:

 

  • Personalized or custom-made products
  • Used or worn merchandise
  • Personal-care or hygiene-sensitive products
  • Items specifically marked as final sale or non-returnable
  • Products damaged after delivery through misuse or improper care
  • Items returned without required components or packaging

 

Any product-specific return restrictions presented on a product page or at the time of purchase should be reviewed before ordering.

 

Damaged, Defective, or Incorrect Items

 

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order information, a description of the issue, and clear photographs when appropriate. This helps us review the situation and determine the next available step.

Please keep the affected item and its packaging until your request has been reviewed.

 

Refunds

 

Once an eligible return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued through the applicable original payment method, subject to the procedures of the payment provider.

Banks and payment providers may require additional time to post an approved refund to your account after it has been issued.

Original shipping charges and return shipping costs may not be refundable unless otherwise stated or required by applicable law.

 

Exchanges

 

If you need a different size, variation, or product, please contact us to determine whether an exchange is available for the item in question.

Exchange availability may depend on current inventory and the condition and eligibility of the original product.

 

Order Cancellations

 

Changed your mind shortly after ordering? Contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, any available return options will be handled according to this policy.

 

Return Shipping

 

Customers should follow the return instructions provided after a return request has been reviewed.

Please do not send products to an address without first confirming the appropriate return procedure with Encouraging the Truth.

Responsibility for return shipping costs may depend on the reason for the return and any terms applicable to the product or order.

 

Need Help with a Return?

 

Questions are welcome. If something about your order does not seem right, reach out and give us the details so we can help determine the appropriate next step.

 

Encouraging the Truth


Email: encouragingthetruth@gmail.com


Call Hours: 9:00 A.M. to 3:00 P.M. C.S.T.