Shipping policy

Last Updated: 08/28/2026

At Encouraging the Truth, we want the journey from checkout to delivery to be as clear and straightforward as possible. This Shipping Policy explains what customers should know about order processing, shipping costs, delivery estimates, address accuracy, delays, and other common delivery situations.

Order Processing

Once your order has been placed, it may require processing time before it is ready for shipment. Processing can include confirming order details, preparing products, packaging, and arranging shipment.

Processing times may vary depending on the product, order volume, availability, weekends, holidays, or other operational circumstances.

When available, relevant shipping or delivery information will be provided during checkout or with your order confirmation.

Shipping Costs

Applicable shipping charges are calculated or displayed during the checkout process based on the available shipping options for your order.

Costs may vary depending on factors such as the products ordered, delivery destination, package requirements, and shipping method.

Please review your order total and applicable shipping charges before completing your purchase.

Delivery Estimates

Any delivery timeframe provided during checkout or after purchase should be considered an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our direct control, including carrier delays, severe weather, holidays, transportation disruptions, high shipping volumes, or other unexpected events.

While we want every package to arrive as expected, estimated delivery dates cannot always be guaranteed.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please double-check:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number when applicable
  • City, state, and ZIP or postal code
  • Contact information

If you notice an error after placing your order, contact us as soon as possible. We will try to assist when possible, but changes may not be available once an order has entered fulfillment or shipment.

Order Tracking

When tracking information is available for an order, it may be provided after shipment so you can follow the package through the carrier’s delivery process.

Please allow time for the newly issued tracking information to become active within the carrier’s system.

Delayed or Missing Packages

If your package has not arrived within the expected timeframe, first review any available tracking information for the latest carrier update.

If you still need assistance, contact Encouraging the Truth with your order details. We can help review the available information and determine the appropriate next step.

For packages marked as delivered but not located, customers may also need to check around the delivery location, with household members or neighbors, or contact the applicable shipping carrier.

Damaged Packages or Products

If an order arrives visibly damaged, or an item inside appears damaged during shipping, please keep the product and original packaging and contact us as soon as reasonably possible.

Providing your order information and clear photographs of the package and affected product can help us review the situation.

Damaged or defective product requests may also be subject to our Returns & Refund Policy.

Multiple Shipments

Depending on the products included in an order and how they are fulfilled, items may occasionally arrive in separate packages or at different times.

If this occurs, separate shipment or tracking information may be provided when available.

Shipping Questions?

Have a question about shipping before placing an order, or need help with an existing delivery? Contact us and provide as much relevant information as possible.

Encouraging the Truth
Email: encouragingthetruth@gmail.com
Call Hours: 9:00 A.M. to 3:00 P.M. C.S.T